Return & Refund Policy

At ADA International, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you. Please review our Return & Refund Policy below:

1. Eligibility for Returns

  • Items must be unused, in their original packaging, and in the same condition as when you received them.

  • Returns must be initiated within [specify timeframe, e.g., 30 days] of the delivery date.

  • Custom or personalized items are non-returnable unless they arrive damaged or defective.

2. Return Process

  • Contact our customer support team at info@adaintl.com to initiate a return.

  • Provide your order number, proof of purchase, and reason for the return.

  • Once approved, we will provide you with a return shipping label and instructions.

3. Refunds

  • Refunds will be processed once we receive and inspect the returned item(s).

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow [specify timeframe, e.g., 5-7 business days] for the refund to reflect in your account.

4. Exchanges

  • We offer exchanges for items that are defective, damaged, or incorrectly shipped.

  • To request an exchange, contact us at info@adaintl.com.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

  • For international orders, customs fees and import duties are non-refundable.

6. Non-Returnable Items

  • Gift cards

  • Final sale items

  • Custom or personalized orders (unless defective or damaged)

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within [specify timeframe, e.g., 48 hours] of delivery with photos and details of the issue. We will resolve the matter promptly.

If you have any questions or concerns about our Return & Refund Policy, please contact us at info@adaintl.com.